Confirmation Of Orders
We ask for a 50% deposit on all orders at the time of ordering. Your order is only confirmed once we've received this deposit, so any delay in payment will delay the start of production and may push back your final completion date.
Production begins once your order is confirmed. For Sedilia Collection orders in house fabric, this is from receipt of your deposit. For Custom & Bespoke orders, or any order using Customer's Own Material (COM), this is from confirmation of your drawings and your fabric selection in writing, whichever happens later — unless otherwise agreed with Sedilia. See Lead Times for how this affects your quoted completion date.
If you'd like to make changes to your order once production has commenced, please let us know as soon as possible. We will do what we can to accommodate reasonable changes, but this may affect your completion date and may incur additional charges, which we will always confirm with you in writing before proceeding.
We will invoice the remaining 50% balance 2 weeks before your order is ready for collection or delivery. The full balance must be received before we can release your order for collection or delivery. If payment is not received within 2 weeks of completion, storage charges may apply — see Storage & Collection.
Pricing
We hold an annual pricing review, at which point new pricelists are issued and outstanding quotes reissued accordingly.
It may occasionally be necessary to change prices outside of this annual cycle — up or down — including in response to changes in the rate of VAT or our own costs. Any such change will be confirmed to you before you place an order.
Tailored estimates and quotes are valid for 30 days from the date shown on the quote. After this period, please contact us to confirm current pricing before placing your order.
The price confirmed at the time your order is placed and deposit received is the price that applies to your order, regardless of any subsequent pricing review or price change.
Payments
Payment is made by BACS transfer, using the account details specified on your sales invoice. All prices and invoices are in GBP (£). We are unable to accept payment by credit card.
Any bank charges, transfer fees, or currency conversion costs are the responsibility of the payer. Payments must be received in full in GBP — any shortfall resulting from exchange rate loss or bank charges remains payable by the customer.
Export & VAT. For orders being exported outside the UK, we are able to zero-rate VAT provided the following conditions are met: the order is invoiced to a non-UK address, and we receive valid proof of export within 3 months of the invoice date. In these cases, we will issue a pro forma invoice at the point of order, with the final VAT-zero-rated invoice issued at the point of shipment. If proof of export is not received within this 3-month window, we reserve the right to reissue the invoice with UK VAT applied, which will become immediately payable.
Please be alert to payment fraud. Sedilia Ltd will never change its bank details by email, and we will not be responsible for any payment made to an incorrect or fraudulent account. If you receive any email — appearing to be from us or otherwise — stating that our bank details have changed, or requesting payment to a different account, please do not act on it. Instead, call us using the number published on our official website to verify our bank details before making any transfer.
We would also recommend it best practice to call us to check bank details for any initial payments that are made to us as a new supplier.
If you are ever unsure, the same rule applies: call us to check, rather than relying on the details in an email.
Lead Times
Sedilia Collection
10-12 Weeks
When ordering in a standard Collection house fabric, your lead time begins from the date we receive your deposit invoice payment. When ordering in Customer's Own Material (COM), your lead time begins from the date we receive your fabric. Where an order includes a mix of house fabric and COM items, the lead time is calculated from whichever start date applies last, and the order is treated as a single lead time throughout.
Sedilia Custom & Bespoke
from 15 weeks, depending on the scope of work — we will confirm your specific lead time when your quote is issued
For Custom & Bespoke orders, the quoted lead time allows approximately 3 weeks for the design and development phase, during which we prepare and review drawings with you. If sign-off takes longer than the allotted 3 weeks, this will have a knock-on effect on your overall completion date. Physical production begins once both your drawings have been signed off and your fabric has been confirmed — whichever happens later — and the 12-week production lead time runs from that point.
We may occasionally be able to complete your order ahead of time which may be welcome news if you’d like it early. However we realise this is not always the case, and where this happens we will hold your order for you free of charge, until the end of the originally quoted lead time. If you are unable to accept collection or delivery by that date, the order must either be collected or placed into storage — see Storage & Collection below.
Conversely, there may be occasions where we are unable to complete within the quoted lead time, due to events beyond our reasonable control — including, but not limited to, delays from our material suppliers, shortages of raw materials, or other circumstances affecting our workshop that could not reasonably have been foreseen. In these circumstances, we keep any delay to an absolute minimum and will keep you continually informed of your order's progress.
Storage & Collection
We ask that completed orders are collected or delivered promptly, as storage space at our workshop is limited. Storage charges will apply if orders are not collected within 2 weeks of completion, or payment has not been received. Storage will be charged per item, per week, at a rate confirmed to you at the time, based on the size of the item(s) and the storage or delivery arrangement required.
If, 12 weeks after the date of completion invoice, payment has not been received in full and collection has not been arranged, we reserve the right to treat the order as available for resale. We will always try to contact you before doing so, and will account to you for the value of any sale, less any sums owed to us and any storage charges accrued.
Delivery Cancellations
We ask for at least one week's notice to cancel or rearrange a confirmed delivery or collection date. Cancellations made with less notice may incur a cancellation/re-delivery charge.
International Deliveries
For deliveries outside the UK, orders are delivered to a receiving warehouse only, unless otherwise agreed with us in advance. We recommend appointing a qualified receiving agent to inspect, consolidate and manage onward delivery.
Customers Own Material (COM) / Customers Own Leather (COL)
Where a client specifies their own COM fabric, we will always do our best to advise on suitability based on the sample provided. However, a small supplier sample is not always fully indicative of how a fabric will perform on a real upholstered shape, particularly around seams, curves and tension points. Our team has extensive experience with a wide range of luxury fabrics, but we cannot vouch for the performance of a COM fabric we have not worked with before.
Our house fabrics have been tried and tested by us over many years, which is why we recommend them to clients who would like greater reassurance about the finished result.
All COM/COL is subject to approval by Sedilia for suitability before we accept it for use on your order.
Following our own assessment of the fabric, we may determine that it requires knitbacking before it can be used. Where this is necessary, it will be carried out at an additional cost, which we will confirm with you before proceeding.
Please send all COM/COL to: Sedilia, 172 Clapham Park Road, London, SW4 7DU, clearly marked with your studio name and project details. We will endeavour to check packaging on arrival for any visible signs of damage; however, it remains the client's responsibility to arrange rectification or replacement of any damaged fabric. Please note that any resulting delay while replacement fabric is sourced may affect your lead time.
COM meterage is calculated based on 130cm wide, plain, non-directional material that requires no pattern matching. Where a fabric requires pattern matching, please discuss this with us directly in advance — additional meterage will be required and a pattern matching fee may apply.
COL square footage is calculated based on clean, undamaged hides. Where hides received are flawed or damaged, additional COL may be required at the client's cost.
Where the accuracy of a dye batch is a concern, it is the client's responsibility to request and approve a Cutting For Approval (CFA) sample before we proceed. Sedilia is not responsible for dye batch variation where a CFA was not requested.
Fire Retardancy (COM/COL). It is the client's responsibility to ensure COM/COL meets UK fire safety standards (BS 5852 Source 0+1) before it arrives at our workshop, unless otherwise agreed with Sedilia. Where treatment is required, we recommend Duraflam® treatment via Fabric Flare Solutions Ltd. We are unable to work with fabrics that have had a backing applied, as this affects the stretch and drape essential to our upholstery. Please check with your fabric supplier if you are unsure whether your material meets the required standard, or contact us for guidance.
Made To Order Rights Of Return/Exchange
You are entitled to cancel your order within 7 working days of it being placed with us, by sending written notification to info@sedilia.com.
All of our furniture is made to order. Should you wish to cancel beyond the 7 working day period above, we will unfortunately be unable to refund your 50% deposit.
As all pieces are custom made to order, we are unable to offer returns or exchanges once your order has been collected or delivered, other than in the case of a fault with the goods — see Warranty for how to report a fault and what's covered.
Conformity To Description
Sedilia pieces are all individually handmade to order, so whilst every effort is made to produce each piece as precisely as possible, dimensions may vary slightly from those quoted.
If precise dimensions are important for a specific reason — fitting an alcove, doorway, or existing scheme — please tell us when placing your order, so we can advise on tolerances or take extra care where needed.
Sales materials such as samples, photographs, drawings and renders are provided for reference purposes only and are not a precise representation of the finished piece. We are not liable for minor variances between these materials and the goods delivered.
Timber
We endeavour to use straight grain timber only, but irregularities in grain direction and natural variation in colour are to be expected and are not considered a fault.
Fabric
Fabrics supplied by Sedilia are ordered in small batches, so colour may vary slightly from one batch to the next. Please request a Cutting For Approval (CFA) sample if batch consistency is a concern before your order is confirmed.
Leather
Leathers supplied by Sedilia are aniline or semi-aniline and, as a result, carry natural surface markings as part of their character. Leather is a natural material, susceptible to dirt and grease, and will develop a patina with use and age.
Fire Retardancy
All Sedilia Collection, Custom & Bespoke furniture is produced to comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988, as amended, for a domestic setting. This is a UK-specific regulation that all residential upholstered furniture must meet, with no exceptions — it is illegal for us to supply furniture that does not meet the relevant requirements. All Sedilia house fabrics pass the required Cigarette and Match tests (BS 5852 Source 0+1) without the need for chemical treatment.
For furniture intended for a commercial or contract setting, different and higher standards apply — see Commercial Orders.
For full detail on UK fire regulations, testing standards, and how we ensure compliance (including for Customer's Own Material), see our Fire Retardancy Guide.
How We Label Our Furniture
Furniture and Furnishings (Fire) (Safety) Regulations 1988 require us not only to test the materials we use, but also to mark each item of furniture, so both customers and law enforcement can easily see the steps taken to meet the requirements. We meet this through a permanent label, sewn into the bottom lining of your piece, which records the date of manufacture, the materials used, and confirmation of compliance with the Regulations.
For Sedilia Collection and Sedilia Custom orders, we also affix brand labels to the bottom lining and, where applicable, to the underside of the seat cushion. Bespoke orders do not carry a Sedilia brand label.
Commercial Orders
Our furniture is produced to comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 for domestic use only. Furniture intended for a commercial or contract setting is generally required to meet a higher fire safety standard (Crib 5 / BS 7176) than our standard domestic specification. If your order is intended for a commercial environment, you must tell us this at the point of enquiry, so we can discuss appropriate treatment and quote accordingly. Furniture supplied under our standard domestic specification must not be used in a commercial setting.
Warranty
Frame — Lifetime Warranty
We guarantee the frame of every piece we make against manufacturing defects for its lifetime, from the original date of purchase. Should a manufacturing defect in the frame occur, we will repair or replace the affected component at no cost to you, provided the piece has been cared for correctly in accordance with our care instructions and used for its intended domestic purpose. This frame warranty applies to the original purchaser only and is non-transferable.
Upholstery & Fillings — 24-Month Warranty
We warrant the upholstery and fillings of every piece against manufacturing defects for 24 months from the original date of purchase. Within this period, we will pay reasonable and customary labour rates to repair or replace defective materials or workmanship, along with any reasonable shipping costs, provided the piece has been cared for correctly in accordance with our care instructions.
What's not covered
This warranty covers manufacturing defects only. It does not cover, and Sedilia is not responsible for: normal wear and tear; fading, patination, or natural changes in fabric or leather over time; damage caused by poor care, misuse, or accidental damage; or incidental or consequential loss, such as loss of use or inconvenience. This includes the settling of upholstery fillings which is expected and normal with use.
This warranty applies to Sedilia-supplied materials. Where Customer's Own Material (COM/COL) has been used, see Customers Own Material (COM) / Customers Own Leather (COL) for the limits of our responsibility for that material's performance.
Beyond your warranty
We're happy to repair, restore, or re-upholster your piece beyond the warranty periods above — please contact us for a quote. Many of our pieces are designed to be re-covered over time, so this is often a more sustainable option than replacement.
Copyright
All copyright, design rights and intellectual property rights existing in our designs, products, and in the images, text and design of our website and marketing materials, are and will remain the property of Sedilia Ltd.
All Sedilia designs are registered on the UK Government Design Register.
We are proud members of ACID (Anti Copying in Design) and support its aims and objectives.
Any drawings, plans or renders provided by Sedilia as part of the design and development process remain the property of Sedilia and are provided for the purposes of your order only. They may not be reproduced, shared, or used for any other purpose without our written consent.
Digital 3D models of our designs are available on request. Use of any 3D model is subject to your signature of our 3D Usage Agreement, available to review on request, and is governed by the terms of that agreement. Digital files are sent with a limited, non-exclusive, non-transferable, and non-sublicensable license to use the 3D files solely for the purpose of visualizing furniture layouts, presenting interior designs, and obtaining approvals from clients and contractors.
Marketing
Sedilia reserves the right to photograph our work — including Sedilia Collection and Custom & Bespoke pieces — and to use these images for marketing purposes, including on social media and across our other promotional channels.
This right does not apply where a non-disclosure agreement (NDA) has been signed and agreed between us before the order was placed, in which case we will not photograph, publish, or otherwise promote the piece without your prior written consent.
Cyber Security
Please be alert to cyber-crime. Sedilia Ltd will never change its bank details by email, and we will not be responsible for any payment made to an incorrect or fraudulent account. If you receive an email — appearing to be from us or otherwise — advising that our bank details have changed, or requesting your bank details, please do not act on it. Contact us using the telephone number published on our official website to verify before proceeding.
Sedilia USA
For customers in the United States, furniture is manufactured at our US workshop rather than in the UK. This means:
- Your order is not an international shipment — it is manufactured, and delivered, within the US.
- Import duties, customs formalities, and the international shipping considerations described elsewhere in these Terms do not apply to US orders.
- Lead times, pricing, and production processes for US orders may differ from those quoted elsewhere in these Terms, and will be confirmed to you directly at the time of ordering.
Sedilia furniture in the US is sold through authorised sales representatives. Where you purchase through a Sedilia sales representative, the terms and conditions provided to you by that representative apply to your order, and take precedence over these Terms in the event of any conflict, to the extent they relate to matters specific to US sales, pricing, and delivery.
Legal Identity
Sedilia is the trading name of Sedilia Limited, registered in England and Wales, company number 5531460.
Our registered office is 172 Clapham Park Road, London, SW4 7DU.
Our VAT number is 863 6221 24.
These Terms and Conditions, and any order placed with Sedilia Limited, are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
