Confirmation Of Orders
We ask for a 50% deposit on all of our orders. The receipt of this deposit payment is confirmation of your order, so any delay in its receipt may well impact on the final completion date.
If you choose to make any changes to your order during the production period we will do everything we can to accommodate your wishes, but this may impact on the final completion date and may well incur additional charges of which we will notify you at the time.
The remaining 50% balance payment must be paid before collection or delivery of the order can be made.
Prices shown on our website are retail prices, including VAT at the current rate. It may be necessary to change prices either up or down from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
BACS payments can be made directly into our account using the account details specified on our sales invoice.
Our standard lead time is 10-12 weeks on all orders. We may occasionally be able to finish the order ahead of time, but conversely there may be occasion when, due to events beyond our control, we are unable to complete the order within this quoted lead time.
In these circumstances we keep any delay to an utmost minimum and will keep you continually informed of the progress of your order.
Customers Own Material (COM) / Customers Own Leather (COL)
Please send all COM/COL to: Sedilia, 172 Clapham Park Road, SW47DU. All COM/COL should be clearly marked with studio name and project specific details. All COM/COL is subject to approval by Sedilia Ltd for suitability. COM meterage is based on 130cm wide plain, non-directional material that requires no matching of patterns. COL square footage is based on clean, undamaged hides. Additional COL may be required if we receive flawed or damaged hides.
Made To Order Rights Of Return/Exchange
You are entitled to cancel your order within 7 working days of it being placed with us by sending written notification to firstname.lastname@example.org. All of our furniture is made to order, so should you wish to cancel, and it is beyond the 7 day period listed above, we will unfortunately be unable to refund your 50% deposit.
Once you have collected or taken delivery of your completed order it can only be returned or exchanged if there is a fault with the goods. Every effort must be made to report any concerns or faults to Sedilia within 14 days of the collection or delivery of your goods. These concerns will then be discussed and dealt with promptly on a case by case basis. Please contact email@example.com and we will be happy to advise you on this process.
Conformity To Description
Sedilia pieces are all individually hand made to order so, whilst every effort is made to make each piece as precisely as possible, dimensions may vary slightly.
If you do require certain dimensions to be particularly precise for specific reasons, then please make us aware of this when placing your order. Sales materials such as samples, photographs, drawings, etc are used for reference purposes only. We will not be liable for any such variances.
We endeavour to use straight grain timber only but irregularities in grain direction and natural variation in colour are to be expected.
Fabrics supplied by Sedilia are ordered in small batches. Colour may vary slightly from one batch to the next. Please request CFA if this is of concern.
Leathers supplied by Sedilia are aniline or semi-aniline, therefore they have natural surface markings as part of their character. Leather being a natural material is susceptible to dirt and grease and will build a beautiful patina with use and over time.
All Sedilia Collection furniture is produced in order to comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 as amended for a domestic setting. This UK specific Regulation has been around for some time and all domestic upholstered furniture must meet its requirements; in fact, it is illegal for us to supply furniture that does not meet the relevant requirements. This means that all filling materials and fabric/leather supplied by Sedilia have been tested for resistance to ignition or have received the appropriate treatment.
How we label our furniture
Whilst the Regulations specify how the materials we use are to be tested, they also specify how the item of furniture is marked to ensure both our customers and law enforcement can easily see the steps we have taken to meet the requirements. We use two main types of label, a swing tag that can be removed once you have received the furniture and are happy with it, and a permanent label which contains important information about the steps we have taken to comply with the Regulations, and information that records when your item of furniture was made and what materials we have used. You can find the permanent label sewn into the bottom lining of your piece of furniture.
To comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 for a domestic setting it is required that the fabric/leather you supply to us has been treated to ensure it is cigarette and match resistant. Please check with the fabric supplier if you are unsure if the material meets the required regulations and if necessary, arrange for the appropriate treatment prior to its arrival at our workshop. Sedilia is not responsible for the treatment of COM/COL.
Our furniture is produced to comply with Furniture and Furnishings (Fire) (Safety) UK 1988 domestic regulations only. If you are ordering furniture to be installed in a commercial environment, please make it known at point of enquiry so we can discuss appropriate FR treatments and quote accordingly.
Commercial Warranty Or Defect Period
12 Month Limited Warranty
We design and make our pieces to provide pleasure and comfort over many years, however we will pay, within one year of purchase, reasonable and customary labour rates to make good or replace defective component parts and any incidental shipping costs providing the piece has been cared for correctly according to our care instructions.
Sedilia will not be responsible for incidental damages such as loss of use, inconvenience or damage caused by the poor care or misuse of our products.
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website/marketing material are and will remain the property of Sedilia Ltd. We are proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copying in Design).
Sedilia is the trading name for Sedilia Limited. Registered in England and Wales. Company number 5531460 Our registered Office is 172 Clapham Park Road, London. SW4 7DU Our VAT number is 863 6221 24